Bradbury and Outhwaite have acquired a reputation for bringing a touch of uncommon common sense to improving personal wealth, personal business standing and the achievement of business success.

Both Jean and Elizabeth started their working careers at the age of 14 and learned the importance of fantastic customer service at an early age from teenage Saturdays selling roast beef on Burnley Market and taking orders for dinners in Doncaster.

In later years they never forgot their roots while forging successful careers in executive business management and moving swiftly up the corporate ladder - they would never expect anyone to do something they wouldn’t do themselves.

Their ‘Tough Love - Rarely Done’ practical and direct approach has meant that they have helped both their businesses and clients to:

• Increase sales by over 300 per cent
• Streamline business processes and eliminate ‘waste’
• Improve employee retention, satisfaction and productivity
• Help redundant organisational personnel to double their salaries
• Select and create leaders of the future

Clients tell Jean and Elizabeth that their no-nonsense approach wins hearts and minds while their energy, passion true business insights have the unique ability to put people at ease, get the best out of everyone and produce downright brilliant results.

“When we met, we recognised that we both had the same drive and passion for exemplary customer service. As customers ourselves, we’d had many similar experiences with companies who were obviously hemorrhaging money because of oversights in this crucial aspect of business.”

“Customer service is not just about what the customer sees. It’s also about how companies are led, brands are managed and staff are engaged effectively to deliver great service.”

“Business owners often say that their people are their greatest assets - and we tell them they are wrong. It’s the right people which are the most important asset in your business - develop and invest in them and they will perform!”

“Our passion is to give you something that we rarely had. An honest, ‘tough love’ supportive approach that truly delivers results.”

TOUGH LOVE
RARELY DONE

“We really look forward to meeting you.”

Elizabeth and Jean

"I’m now back on track with where I want to be"

Capgemini