Mon 27th Oct 2008
Manners cost you nothing but your customers
Manners cost you nothing but your business - be customer savy
Mon 27th Oct 2008
Halloween Message - re-think, re-nuture, re-invent.
Use this time of change in the seasons to develop yourself and prepare for the future.
Thu 11th Sep 2008
Create customer delight. Have gold standard services not a gold standard complaints policy.
To receive our free Top Tips, event news and regular updates, please complete the form below and click SEND
Future Events
CSI (UK) Customer Service Personnel
Ideal Candidate
CSI (UK) for managers focuses on making sure that quality and perception are inter-twined. We know from our research in Europe that hotels and service industries are haemorrhaging money and profit by not demonstrating appropriate care and concern for the customer.
During this one-day, prestigious development programme you will:
- Understand how to maximise sales - without much more effort
- Understand the power of your organisational brand
- Know the importance of the customer journey
- Improve Customer Service Etiquette - how not to be abused
- Understand effective teamwork in today’s climate - 100% job satisfaction
- Understand the power of you and your staff’s presentation
- Know how to react to difficult customers - what is one and how not to deal with them
- Handle complaints with confidence - learn to love them not loath them
- Know of, and learn how to avoid, the 10 most common mistakes in customer service
- Discover how to consistently stay ahead of your competition
Outcome
- You’ll spend your time generating results rather than managing them
- You’ll know precisely what to look for when recruiting your team - it’s not just what they do!
- You’ll always be leading from the front - both yourself and your team
- Avoid de-motivating your team
- Deploy exceptional new customer service tools to get amazing results - with little extra effort!
